Terms of Service
1. Who we are and what this is
Spelling.Live (the "Service") is an educational spelling practice service available at spelling.live and in its iOS and Android apps. The Service is provided by AK Shah Ltd, a company registered in England and Wales (company number 17491910), registered office 9 Cobham Avenue, New Malden, KT3 6EP ("we", "us" and "our"). These Terms are an agreement between you and AK Shah Ltd and govern your access to and use of the Service, including any associated mobile applications. By creating an account or using the Service, you agree to these Terms.
2. Who can use the Service
The Service is intended for use by parents and guardians (aged 18 or over) on behalf of children in their care. You must be at least 18 years old to create an account. Child profiles must be created and managed by a parent or guardian. Children must not register for their own accounts independently.
By creating an account, you confirm that you are 18 or over and that you are the parent or legal guardian of any child profiles you create.
3. Your account
You are responsible for keeping your login credentials secure and for all activity that occurs under your account. If you share access with a child (for example, to allow them to log in on their own device), you remain responsible for how the account is used. Please notify us at support@spelling.live if you believe your account has been compromised.
4. What the Service provides
Spelling.Live provides tools to help children practise spelling, including word lists, multiple-choice exercises, handwriting input, voice input, and AI-assisted hints and feedback. The Service is for personal, non-commercial educational use only.
We do not guarantee any specific educational outcomes. The Service is a practice tool and is not a replacement for school instruction or professional educational assessment.
5. Acceptable use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law or regulation
- Attempt to reverse engineer, copy, or redistribute any part of the Service
- Use automated tools to access or scrape the Service
- Upload content that is harmful, offensive, or inappropriate for children
- Attempt to gain unauthorised access to any part of the Service or its infrastructure
6. AI-assisted features
Some features (such as hints, feedback, example sentences, and handwriting analysis) are powered by third-party AI providers including OpenAI. Content generated by AI is provided for educational assistance only. We do not guarantee its accuracy. Your inputs to these features are processed in accordance with our Privacy Policy and are not used to train AI models.
7. Content you provide
You retain ownership of any content you submit (such as custom word lists or uploaded images). By submitting content, you grant us a limited licence to process and store it solely for the purpose of providing the Service to you. We do not claim ownership of your content and do not share it with third parties except as described in our Privacy Policy.
8. Subscriptions and payments
Some features may require a paid subscription. Where applicable, subscription terms, pricing, and renewal conditions will be presented clearly before purchase. Payments are processed by Apple App Store, Google Play, or other third-party payment providers, subject to their terms. We do not store payment card details.
Refunds are subject to the policies of the applicable app store or payment provider. If you believe you have been charged in error, contact us at support@spelling.live.
Credit packs bought on the website are supplied as digital content and are made available to your account immediately on successful payment. By completing a purchase, you expressly consent to this immediate supply and acknowledge that you thereby lose your right to cancel under the Consumer Contracts Regulations 2013 once the credits have been added to your account. This does not affect your statutory rights if the credits themselves are faulty or not as described — contact us at support@spelling.live and we will put it right.
Credits and the grace period. Practice, assessments and AI features use credits. When your credits run out, practice carries on for a short grace period so that a child is not stopped mid-week, and we tell you by email and in the app. Credits used during the grace period are written off when you next buy a pack. If your account reaches 200 credits beyond its balance, practice and paid features pause for every child and login on the account until credits are added. Approved teacher and tutor accounts have no grace period: when their credits are used up, practice and paid features pause until credits are added. The free 500 credits a month for teacher and tutor accounts is closed to new accounts and ends on 1 December 2026. Apart from a Family or One-child plan you have chosen to start (below), nothing is charged to you automatically.
The Family plan. The Family plan is a subscription that makes practice free for up to four children on your account, and includes 20 new pictures each calendar month when you ask for a different one (further ones use credits, and a child the plan does not cover uses credits as normal). You can pay £5.99 a month, or £59.99 a year ($7.99 a month or $79.99 a year if you subscribe from the United States). A monthly plan renews automatically every month on the day you started it; a yearly plan renews automatically every year on the day you started it, and we email you 14 days before each yearly renewal. Payment is taken by our payment provider, Stripe, until you cancel. You can cancel at any time from Account settings (Manage billing) or by emailing support@spelling.live. The plan then runs to the end of the month or year you have already paid for and is not renewed; we do not refund the unused part of a month or year, except in the first 14 days as below. If a renewal payment fails, the plan keeps working for 7 days while you update your card, and then ends. You may change your mind within 14 days of starting the plan: because it starts straight away at your request, if you cancel in that time we will refund what you paid less a fair amount for the days already used. The Family plan is for families; teacher, tutor and school accounts cannot take it.
The One-child plan. The One-child plan is the same subscription for one child: it makes practice free for one child on your account, with the same 20 new pictures a month, and costs £4.49 a month or £44.99 a year ($5.99 a month or $59.99 a year if you subscribe from the United States). Everything above about renewal, cancelling, failed payments and your 14 days to change your mind applies to it in the same way. You can move from the One-child plan to the Family plan at any time; the move takes effect straight away and you pay the difference for the rest of the month or year you have already paid for, then the Family plan price from your next renewal. You choose which child it covers, and can change that child once every 30 days.
Plans bought in the app. In the iPhone, iPad and Android app you can buy the Family plan through the Apple App Store or Google Play. A plan bought that way is billed, renewed, cancelled and refunded by Apple or Google under their terms, not by us, and the price is the one the store shows you before you confirm. To cancel, cancel in the settings of the store you bought it from (your Apple ID subscriptions, or Google Play subscriptions); cancelling there stops the next renewal and the plan runs to the end of the period you have already paid for. Refunds for a plan bought in the app go through the store: ask Apple or Google, who decide under their own policies. The 14-day right to cancel described above for plans bought on our website is handled by the store for plans bought in the app. If a store refunds a purchase, the plan ends at once. A plan bought in the app covers the same children and gives the same benefits as the same plan bought on the website.
Moving from an app plan to the website plan. You can move from a plan bought through a store to the website plan. The website plan starts, and your first payment is taken, when the store plan ends, so you are not charged twice for the same period. Your 14 days start on the day the first payment is taken. The store plan must first be set not to renew: we can cancel a Google Play plan for you when you ask, but only you can cancel an App Store plan, in your iPhone or iPad settings.
9. Availability and changes
We aim to keep the Service available but do not guarantee uninterrupted access. We may update, change, or discontinue features at any time. Where we make material changes that affect your use, we will provide reasonable notice where practicable.
10. Intellectual property
All content, design, code, and trademarks in the Service are owned by or licensed to us. Nothing in these Terms grants you any rights to use our brand, logo, or intellectual property beyond what is necessary to use the Service as intended.
11. Disclaimer of warranties
The Service is provided "as is" and "as available" without warranties of any kind, express or implied. To the fullest extent permitted by law, we disclaim all warranties, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be error-free or uninterrupted.
12. Limitation of liability
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of or inability to use the Service. Our total liability to you for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the twelve months preceding the claim, or £50 if you have not made any payment.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
13. Account deletion and termination
You may delete your account at any time from within the app. We may suspend or terminate access if we reasonably believe you have breached these Terms, with or without notice depending on the severity of the breach. On termination, your right to use the Service ceases immediately. Data deletion following termination is handled in accordance with our Privacy Policy.
14. Governing law and disputes
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection laws in your country require otherwise.
15. Changes to these Terms
We may update these Terms from time to time. We will update the "Last updated" date above and, for material changes, may provide additional notice via the app or website. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
16. Contact
Questions about these Terms: support@spelling.live
AK Shah Ltd, 9 Cobham Avenue, New Malden, KT3 6EP. Company number 17491910, registered in England and Wales.
For privacy and data requests, see our Privacy Policy.