Parents with a plan from the website
Spelling.Live (AK Shah Ltd) bills you. Manage everything from Account settings.
Family plan billing
Receipts, cancelling, refunds, failed payments and moving between the website and a store plan.
Overview
Who bills your Family plan decides where you go for a receipt, a cancellation or a refund. A plan bought on the website is billed by us. If you bought the plan in the app, Apple or Google bills it. This page gives the exact steps for each.
- Receipts and VAT invoices
- Cancel, refund, failed payment
- Move to the website
Who this is for
Parents with a plan from the App Store or Google Play
Apple or Google bills you, so receipts, cancelling and refunds are handled by them.
Who bills your plan
- Where did you buy it?The website, the App Store or Google Play.
- That seller bills youThey take payment, renew it and send the receipt.
- Manage it in the same placeCancel, ask for a refund or update your card there.
- Practice follows the planThe children you chose as covered practise free while it is active.
Find out where your plan was bought
1. Open Account settings. Sign in as the parent and open Account settings from the home
screen.
2. Read the plan note. On a store plan it says it is billed by the App Store or Google
Play. On a website plan it shows a Manage billing button.
3. Use the matching section below. Each section gives the steps for the website, the App
Store and Google Play.
Where is my receipt or VAT invoice?
App Store or Google Play
If you bought the plan in the app, Apple or Google is the seller. Your receipt and any VAT invoice come from them, by email and in your purchase history.
Website
Open Account settings and tap Manage billing. Your invoices and card details are there.
How do I cancel?
App Store: Settings > your name > Subscriptions > Spelling.Live > Cancel Subscription.
Google Play: Play Store > profile > Payments and subscriptions > Subscriptions.
Website: Account settings > Manage billing.
Cancelling stops the next renewal. The plan keeps working to the end of the month or year you have already paid for. Deleting the app does not cancel a store plan.
How do I get a refund?
App Store
Apple decides, at reportaproblem.apple.com. We cannot refund an Apple purchase, and cancelling in Settings does not refund it.
Google Play
Google decides. Within 48 hours of buying you can ask Google directly from your Google Play order history. After that, contact Google Play support.
Website
Email support@spelling.live. In the first 14 days we refund what you paid less a fair amount for the days already used, as set out in our terms.
If you need help with any of this, email support@spelling.live. If a store refunds a purchase, the plan ends at once.
My payment failed
The plan keeps working while the payment is retried, so your children are not stopped the same day. If the payment still fails when the wait is over, the plan stops and the children use credits as normal.
- App Store: 16 days
- Google Play: 7 days
- Website: 7 days
To fix it, update your payment method where you pay: your Apple ID, Google Play payments, or Manage billing on the website.
Can I move my plan to the website?
Yes. If you bought the plan in the app, you can move to the website plan without paying twice for the same period.
1. Set the store plan not to renew. App Store: only you can do this, in Settings > your
name > Subscriptions. Google Play: you can do it in the Play Store, or ask us at support@spelling.live and
we will cancel it for you.
2. Start the website plan. In Account settings, start the Family plan on the website. The
first payment is taken on the day the store plan ends.
3. Your 14 days start on that day. The 14 days to change your mind begin when the first
website payment is taken, not on the day you set it up.
Questions
Where can I get a receipt or VAT invoice?
If you bought the plan in the app, Apple or Google is the seller, so the receipt and any VAT invoice come from them. For a plan bought on the website, open Account settings and tap Manage billing to see your invoices.
Can you refund a plan I bought through Apple?
No. Apple takes the payment and decides refunds, so ask at reportaproblem.apple.com. We cannot refund an Apple purchase.
Why did my plan stop after a payment failed?
The plan keeps working while the payment is retried: 16 days for the App Store, 7 days for Google Play and for the website. If the payment still fails after that, the plan stops and your children go back to using credits.
Will I be charged twice if I move to the website?
No. The website plan starts, and its first payment is taken, on the day your store plan ends. You must first set the store plan not to renew.
Does cancelling stop the plan straight away?
No. The plan runs to the end of the month or year you have already paid for, then does not renew.
Troubleshooting
- I cancelled but I was charged again.Check you cancelled the right plan. Cancel where you bought it, then look at your renewal date in the store or in Manage billing.
- I cannot find the plan in Subscriptions.Sign in with the Apple ID or Google account that made the purchase. A family member's account may hold it.
- The plan does not show as covering my child.Open Account settings and choose Who's covered. A child a school added is paid for by the school, so a plan cannot cover them.
- Still stuck?Email support@spelling.live with the email you signed up with and where you bought the plan.
You may have searched for
- cancel Spelling.Live subscription
- Family plan refund
- spelling app VAT invoice
- cancel App Store subscription
- cancel Google Play subscription
- subscription payment failed
- move subscription to website
Key takeaways
- Whoever sold you the plan bills it, and handles receipts, cancelling and refunds.
- Cancelling stops the next renewal; the plan runs to the end of what you have paid for.
- Apple decides App Store refunds at reportaproblem.apple.com.
- A failed payment is retried for 16 days (App Store) or 7 days (Google Play and website).
- To move to the website, set the store plan not to renew first. You are never charged twice.